Implementing a Balanced Scorecard approach to quality and performance management can be tricky. Most teams are naturally cynical when it comes to new tools that measure their performance on the job. Clarity of mission and results across the organization can go a long way to soothing fears and inspiring confidence. This week on the show, […]
Building Momentum, Trust and Commitment around Strategic Planning
Cutting a path through the political and emotional landscape to deliver a strong strategic plan is an act of courage. Even with a clear consensus that a strategic plan is required, connecting intention to action is a massive undertaking. That’s precisely what Rhode Island School of Design’s leadership achieved with their 2020-2027 NEXT Strategic Plan. […]